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Responsible Gaming
Gamble for entertainment
Gambling involves risk, and there is no guarantee of winning. Every game is based on chance or other outcomes that cannot be controlled by a player. Previous results do not affect future results, and a losing streak does not mean a win is due. Do not chase losses or increase your stakes because you believe your chances have changed.
Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Only gamble with money that is available after essential costs such as rent, mortgage payments, food, bills, education, savings and other financial commitments have been covered.
Never borrow money, use credit intended for essential expenses or sell belongings to fund gambling. Avoid playing when you are upset, under pressure, tired or affected by alcohol or other substances. These situations can make it harder to make careful decisions and may lead to spending more than planned.
- Set a budget before you start and do not exceed it.
- Set a time limit and take regular breaks.
- Keep gambling separate from everyday spending.
- Do not try to win back money you have lost.
- Do not gamble as a way to earn income or resolve debt.
- Stop playing when your planned time or budget has ended.
- Keep your account details private and do not allow others to use your account.
If you win, consider withdrawing or stopping rather than continuing simply because you are ahead. A win can be lost through further play, and no result is guaranteed. Remember that responsible gambling means being comfortable with the amount spent, regardless of the outcome.
Tools to help you stay in control
Planning your gambling in advance can help you remain aware of your activity. Depending on the features available to your account, you may be able to use controls such as deposit limits, loss limits, wagering limits, session reminders, time limits, temporary breaks or account self-exclusion. These controls are designed to help you reduce or stop gambling and should be selected before you begin playing.
Set financial limits
Choose an amount that reflects your personal circumstances and that you can afford to lose. A limit should be realistic, not an amount you hope to recover. Review your spending regularly and lower your limit if your circumstances change. Do not increase a limit during a session because you have reached the original amount.
Set time limits and take breaks
Long or uninterrupted sessions can make it difficult to keep track of time and spending. Use reminders where available, pause regularly and leave the gaming environment when your session ends. Avoid leaving games open or continuing to play while distracted by work, family responsibilities or other important activities.
Take a break or self-exclude
If you want to stop gambling for a period, consider using a temporary break or self-exclusion option. Self-exclusion is a stronger restriction intended for people who want to prevent access to gambling for a chosen period or longer. Once requested, access may be restricted in accordance with the applicable process. Do not open another account or ask someone else to gamble on your behalf during a break or self-exclusion period.
To ask about the responsible gambling options available through your account, use the available support or account channels. We may need to verify your identity before applying, changing or discussing certain restrictions. If a requested limit or restriction is not immediately available, stop gambling until you have received confirmation that it is active.
Recognising signs of harm
Gambling can become harmful gradually. A problem is not defined only by the amount of money lost. It can also affect your time, relationships, work, study, health, mood and ability to meet responsibilities. Consider stopping and seeking support if any of the following statements apply to you:
- You spend more money or time gambling than you intended.
- You think about gambling frequently or find it difficult to concentrate on other things.
- You feel restless, irritable or anxious when you try to cut down or stop.
- You chase losses or gamble to escape stress, loneliness, sadness or other problems.
- You hide your gambling or give inaccurate information about how much you spend.
- You borrow money, use savings or neglect bills to continue gambling.
- You argue with family, friends or colleagues about your gambling.
- You miss work, study, appointments or other responsibilities because of gambling.
- You feel guilt, shame, hopelessness or distress after gambling.
- You have tried to stop or reduce gambling but have not been able to do so.
You do not need to wait until gambling has caused serious harm before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical steps. A trusted family member, friend, doctor, counsellor or financial counsellor may be able to provide support. You can also contact an Australian gambling support service such as Gambling Help Online for confidential information, counselling and referral options.
If gambling is creating financial pressure, consider separating your everyday money from gambling funds, reviewing direct debits, limiting access to payment methods and seeking independent financial advice. Do not rely on further gambling to repair financial problems. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or an urgent crisis support service in Australia.
Our approach to safer gambling
Spin It Casino aims to provide clear information and promote informed choices. We may use account activity and other information available to us to identify signs that a player may be experiencing difficulty. Where appropriate, we may contact a player, recommend a break, suggest limits or apply account restrictions in line with applicable requirements and our internal procedures.
We may ask questions about gambling activity, affordability or wellbeing when we believe this is necessary to support safer play or meet our obligations. Players should answer honestly and provide accurate information. Any assessment is intended to support player protection and does not guarantee that gambling will be safe or suitable for an individual.
Players must be of legal gambling age and must comply with the laws that apply where they are located. Do not gamble if you are underage or if gambling is prohibited in your location. Parents and guardians should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.
Responsible gambling is a shared responsibility. We encourage you to use available controls, monitor your behaviour and ask for help whenever you have concerns. If you believe a gambling restriction has not worked as expected, or you need assistance with safer gambling options, please use the support channels available on the Spin It Casino website. Do not provide sensitive account information through unofficial channels.
- Decide whether gambling is appropriate for you before opening a game.
- Set a budget and time limit before each session.
- Use the available deposit, spending, time or self-exclusion controls.
- Stop immediately if gambling is affecting your finances, relationships, health or responsibilities.
- Speak with a trusted person or a qualified support service if you are concerned.
- Return to gambling only if you can do so safely, affordably and within your chosen limits.
There is no shame in taking a break or asking for support. Choosing to stop, reduce your gambling or discuss your concerns is a positive step towards protecting your wellbeing.