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Privacy Policy
Information we may collect
When you use Spin It Casino, we may collect information needed to provide and manage the service. The information collected depends on how you interact with the website, the features you use and the checks that may be required before or during play. We aim to collect information that is reasonably connected with operating, securing and supporting the service.
Account and identification details
This may include your name, date of birth, contact details, account login information, residential details and other information supplied when you register or update your account. We may also collect information used to confirm that an account belongs to the person using it. If identity or age verification is required, we may request identity documents or other supporting information. These documents may contain details such as an image, date of birth, address or document number.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details on our behalf, and the information available to us may depend on the payment method used. Transaction information helps us process requests, maintain accurate records, identify unusual activity, answer questions and meet relevant legal and operational requirements.
Device, cookie and usage information
When you access the website, we may receive technical information such as your IP address, browser type, operating system, device details, language settings, general location information, pages viewed, access times and interactions with website features. We may also collect information about website performance and whether links, pages and services are working correctly. This information can help us maintain security, improve usability and investigate technical problems.
Communications and support information
If you contact us, we may keep the information you provide, including messages, account identifiers and details needed to verify your identity. We use this information to respond to requests, resolve complaints, provide customer support and maintain a record of important account communications.
How and why information is used
Personal information is used for legitimate purposes connected with operating, securing and improving the service. Depending on the circumstances, we may use information to:
- Create, administer and protect your account.
- Provide casino features and process account activity.
- Process deposits, withdrawals and other transaction requests.
- Confirm identity, age and account ownership where checks are required.
- Detect, prevent and investigate fraud, money laundering, account misuse, collusion, cheating and other suspicious or prohibited activity.
- Meet legal, regulatory, responsible gambling, tax, accounting and record-keeping obligations that apply to the service.
- Respond to questions, complaints, verification requests and technical support matters.
- Maintain website security, monitor performance and prevent unauthorised access.
- Understand how players use the website so that features, content and navigation can be improved.
- Send service-related messages, including account, security, transaction and policy updates.
- Send marketing communications where permitted and where you have provided the required permission or have not otherwise opted out.
We may combine information from your account, transactions, device activity and communications where this is reasonably necessary for these purposes. We may also use information to enforce website terms, protect our rights, protect players and respond to lawful requests from authorities or other authorised parties.
Sharing information
We may share relevant information with service providers that help operate the website, process payments, perform verification checks, provide technology and hosting services, monitor security, deliver communications or support customer service. These providers should use information only for agreed services and are expected to handle it securely.
Information may also be shared where necessary to prevent fraud or other unlawful conduct, protect the safety and integrity of the service, comply with a valid legal request or meet applicable obligations. We do not treat personal information as a product to be sold to unrelated parties. If information is transferred to a service provider outside Australia, appropriate steps should be taken to support its secure handling and any applicable privacy requirements.
Cookies, security and retention
Cookies and similar technologies
Spin It Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and security functions, understand website usage and improve content or performance. Some cookies may be placed by service providers that support website functionality, analytics, communications or security.
You can manage or restrict cookies through your browser settings. Depending on your choices, disabling cookies may affect login, account features, security checks or the way parts of the website operate. Browser controls may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored.
Security of information
We use reasonable administrative, technical and organisational measures to help protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, secure systems, monitoring and procedures for handling sensitive account information. No website, electronic transmission or storage system can be guaranteed to be completely secure. Players should use a strong password, keep login information confidential and contact support promptly if they suspect unauthorised account activity.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time may depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable identity checks, you may have rights in relation to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where there is no valid reason for continued retention, and withdrawing consent to marketing communications.
To exercise your privacy rights or ask a question about how your information is handled, contact support@spin-it-casino.online. Please explain the request clearly and include enough information for us to identify your account. We may ask for reasonable verification before releasing, changing or deleting information to help protect against unauthorised requests.
Making a data rights request
- For access, ask for a copy or explanation of the personal information associated with your account.
- For correction, identify the information that is incorrect and provide the updated details.
- For deletion, specify the information you would like removed. Some records may need to be retained for legal, security or dispute-related reasons.
- To withdraw consent to marketing, state that you no longer wish to receive promotional communications and, where relevant, identify the account or communication channel concerned.
Withdrawing consent to marketing does not necessarily stop important service messages about your account, transactions, security or changes to the service. You may still receive communications that are necessary to administer or protect your account.
We will review privacy requests and respond within a reasonable timeframe, subject to verification, operational requirements and any exceptions that apply. If a request cannot be completed in full, we will explain the relevant reason where permitted. A request to delete information may not apply where retention is required by law or is reasonably necessary for security, dispute resolution or the establishment or defence of a legal claim.
We may update this Privacy Policy from time to time to reflect changes to the website, the way information is handled or applicable requirements. The current version published on the website applies to your use of the service. By continuing to use Spin It Casino after an update is published, you acknowledge that you have had the opportunity to review the updated policy.